Refund policy

We accept return requests within 30 calendar days after the delivery of your order. To qualify for a return, all items must be unused, unaltered, undamaged, and returned with the original packaging, all accessories and tags intact.

Orders may be canceled free of full charge before our warehouse processes and ships your package. Once the shipment is dispatched, cancellation requests will be handled as standard returns under our policy terms.

If your item arrives damaged, defective or with missing components, please contact our customer service and provide clear visual proof within 48 hours after receiving your parcel. We will offer a full refund, partial compensation or a free replacement after verification, with no additional fees charged to you.

For returns requested due to personal preference, incorrect selection or accidental purchase, customers are responsible for all return shipping fees. Initial shipping costs paid at checkout are non-refundable. If the product has functional defects caused by manufacturing or delivery issues, we will cover all return delivery expenses.

After we receive and inspect your returned goods, your refund will be processed within 3 to 7 business days. The refund amount will be returned to your original payment method. The actual arrival time of funds depends on the processing cycle of your payment provider, which generally ranges from 5 to 15 working days.

We reserve the right to refuse returns for items that show signs of heavy use, artificial damage, missing original parts or incomplete packaging.