Shipping policy

1. Order Processing Time

All orders will be processed and prepared for shipment within 1–3 business days after we receive and verify your payment. We do not process shipments on weekends or official public holidays. Orders placed during holidays will be arranged for delivery on the next working day.

2. Shipping Coverage

We deliver goods to most regions worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, Italy and other mainstream European countries. Delivery to remote islands and isolated areas may generate extra surcharges, which will be displayed at checkout before you complete payment.

3. Estimated Delivery Time

Standard shipping normally takes 7–18 business days after dispatch. Transit times are only estimates and cannot be fully guaranteed. Delays may occur due to customs inspections, regional logistics backlogs, extreme weather or unexpected carrier issues. We are not responsible for logistics delays caused by uncontrollable third-party factors.

4. Order Tracking

Once your package is dispatched, a tracking number and tracking link will be sent to your registered email address. You can monitor the real-time transportation status of your parcel through the link. Please check your email inbox and spam folder if you fail to receive the notification email.

5. Customs & Import Duties

Buyers are responsible for any import taxes, customs duties, clearance fees or VAT charged by local customs authorities. We will declare the order value according to actual order information, and we cannot manipulate declaration values to avoid tariffs. Any customs detention or additional costs shall be borne by the customer.

6. Lost or Damaged Packages

If your package is marked as lost in transit or arrives severely damaged, please contact our customer service with your order number and visual evidence such as photos or videos within 7 days after delivery updates. We will verify the situation and provide solutions including partial compensation, reshipment or refund based on logistics feedback.

7. Shipping Fee Rules

Shipping fees are automatically calculated at checkout based on product weight, package dimensions and delivery destination. Free shipping promotions will be clearly marked on product pages. Original delivery charges paid at checkout are non-refundable for voluntary returns initiated by customers for personal reasons.